(Or what the big words in bold letters mean)!
Victorian Charter of Human Rights and Responsibilities
In the Charter, the government talks about our rights and freedoms (that everyone should have) and the responsibilities (the things everyone has to do). The Government has to pay attention to what is in the Charter then they make laws and set policies. Organisations have to follow the Charter when they provide services.
Community-based supports are services or supports within communities that can be used by everyone. Eg. this might be a health service or home cleaning.
A complaints policy is a document that talks about the steps an organisation or service will take when a person makes a complaint about them. It also talks about what the person who is making the complaint has to do.
Consumer Affairs Victoria (CAV)
Consumer Affairs Victoria helps and protects people when they purchase things or access services and have problems or are treated unfairly. CAV might help with things like problems with support agencies, difficulty paying rent, or a problem with something you have brought. They can offer information and advice and help people make good decisions in these and other areas.
Disability Act 2006
The Disability Act talks about the rules and guidelines that disability services have to follow. The Act talks about things like the rights and responsibilities of people with disabilities and rules for services.
Disability Support Register
The Disability Support Register is a system that records information about a person's support needs. This helps keep track of who needs what so that when services and resources become available, they can be given to people in a way that is fair and happens more quickly.
An Easy English document is one that is written in simple and plain language so that it is easy to understand. More documents that are produced by the Government are now being offered in Easy English.
Formal supports are those that people pay for. Formal supports might be community-based (like paying for house-cleaning through a local council) or might be disability specific (like paying for a support worker).
Informal supports are supports offered by family and friends and others in the community. People usually don’t pay for them.
Policies and Procedures Manual
A policy and procedures manual talks about how an organisation or service should run. It should also have information available about how the organisation will respond in certain situations such as when someone makes a complaint.
Registered Disability Service Provider
These are agencies that are funded by DHS to provide services for people with a disability These services must follow the guidelines in the Disability Act 2006. A list of all registered services can be found on the Department website. It is called the Register of Disability Service Providers.
Support Plan Review
A Support Plan review is the process of having someone from the Department look at your current support plan to see if there need to be any changes. This should happen at least every three years, or you can ask to have a review if you want one.